ACCOUNT & PREP FEES
FAQ
Account and prep fees will be charged based on the terms agreed upon in the client’s quote. Clients are responsible for covering all shipping costs, whether through their Seller Central account or direct charges incurred by Ecommerceprep. This includes but is not limited to returns, hazmat shipments, or any other shipments requested by the client.
Clients will be invoiced biweekly for the total units prepped, along with any applicable additional fees. A credit card will be kept on file, and payments will be processed automatically each billing cycle. If a client prefers manual payment, they must notify us in advance.
The billing cycle occurs on the 16th and the last day of each month, covering shipments that have left our warehouse during that period. Clients can track completed shipments in their designated spreadsheet.
Billing exceptions may be arranged on a case-by-case basis with prior agreement.
Invoices not paid automatically will have a 7-day grace period. If an invoice remains unpaid after this period, Ecommerceprep reserves the right to halt prep services until the outstanding balance is cleared.
Invoices overdue by more than 30 days will incur a late payment fee of 1.5% per month. Ecommerceprep retains a lien on all goods in its possession until outstanding balances are settled. If payment remains unpaid for more than 30 days after a demand for payment, Ecommerceprep may sell the goods through auction or other reasonable means to recover the owed amount. The client will be responsible for any remaining balance.
Ecommerceprep accepts palletized shipments. However, prior notification is required before sending pallet shipments to ensure proper handling.
